The COVID-19 pandemic has changed nearly every aspect of how we work, create value, and serve customers. Many CEOs and business owners face important choices around short term decisions while trying to look forward to a better future. A June 2020 McKinsey study,...
As organizations evolve, they inevitably become more complex. Most companies have some degree of complexity from the beginning; typically business owners do not take the time to develop an operating system that scales with the organization. For leaders looking to grow...
